FAQs
1.How can I contact you?
Our customer service email is SUPPORT@CELEBRITYPAIR.COM
2.How long does it take to receive my order?
- Orders typically take about 5 days to ship but please see the item description to get the most accurate time frame as it varies per product and season. Some products may take up to 2 weeks to ship.
- All Celebrity Pair orders are custom made and printed-on-demand individually when you order. In other words, we don't have boxes of products ready-to-ship. This allows us to add personalization to items or customize as you want.
- Orders usually take up to 3-5 business days to arrive once shipped for USA domestic orders. International orders can take up to 14 business days to arrive after shipment. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
3.Important note for Canvas orders
- Please confirm your personalization is 100% correct when you place your order - these orders cannot be changed 24 hours after order is placed!
4.How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order has been created and is getting ready to be shipped.
- Please review the emailed receipt we send after each order is placed to see the most up-to-date processing times.
5.How does the apparel fit?
- Please see sizing charts on each product sales page for apparel.
6.How can I exchange an item?
- We offer hassle-free returns! Please email Support@celebritypair.com with your name, order #, and reason for returning.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 15 days from the date your item was delivered.